Haver & Boecker OHG has announced it is expanding its remote service by adding the Haver Service Pad.
The Service Pad is a robust industrial PC tablet equipped with a camera for taking photos and videos, and various software products that, for example, control machines and systems.
A connection is made via WLAN, which allows for connection at any plant location. With an Internet connection to the Service Pad rapid, trouble-shooting and immediate deployment of service is possible. Video conference software facilitates communication between the operator and Haver Service. Using the built-in camera the machine operator takes a photo of the defective component and sends it to the manufacturer. This allows faults to be identified immediately, precise assistance for repair can follow, and necessary spare parts can be determined rapidly.
Alfons Lütke-Cosmann, General Manager Business Unit Haver Service, commented: “The Service Pad is the latest building block that serves to further increase plant availability and minimises downtime. This allows plant operators to maximise output, also in 24/7 operation.”
Edited from press release by Angharad Lock
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