Aggregate Industries has continued to invest in skills training within its UK sales division through the introduction of the Institute of Sales and Marketing Management (ISMM) programme. The programme provides high quality customer service, skills and behaviour training and coaching.
Introduced to alleviate the challenging trading conditions in the market, the investment has positioned Aggregate Industries as a leader in skills and development within the construction industry. One of the main goals for the company was to increase the skillset of its salesforce by offering level three and four ISMM qualifications. As a result of the investment, the company has seen more than 200 ISMM qualifications successfully completed.
Working alongside online learning specialists Growth Engineering, the ISMM course combines e-learning exercises with written submissions and interactive workshops. The introduction of the course for Aggregate Industries ensures that a universal platform has been created in which employees can discuss and debate ideas and issues surrounding their everyday roles. As a result of the implementation of the ISMM programme.
David Butterfield, Head of Learning and Development at Aggregate Industries, said: “At Aggregate Industries, we are always striving to be leaders in our industry. We wanted to invest in our sales team, creating consistency of systems and processes across the business. The results and feedback show that it is a valuable investment for both Aggregate Industries and our employees.”
Adapted from press release by Rosalie Starling
Read the article online at: https://www.worldcement.com/europe-cis/28112014/aggregate-industries-invests-in-skills-training-924/