Tarmac has transformed the logistics capabilities and the efficiency of its delivery processes with the successful roll out of an innovative digital delivery tracking system.
The company’s new automated Electronic Proof of Delivery (ePOD) process has now been introduced nationally across its entire fleet of 1900 UK vehicles. The paperless ticketing technology improves customer experience by providing real-time tracking and live status updates for jobs in progress, delivering productivity and efficiency benefits.
As well as allowing customers to track orders online and receive instant delivery notifications via smart devices, it also provides Tarmac with 24/7 visibility of its fleet and relays live GPS tacking information to its network of weighbridges and concrete plants to optimise planning.
The innovation is delivering benefits to Tarmac customers across the country, enhancing productivity at major national firms and regional businesses. The ePOD application was developed by cloud software solution company, Podfather. It provides all of Tarmac’s UK and subcontractor fleet with detailed information about their current and next job via an application on their mobile device. Customers are able to log in to a portal to access records of ticketing information, including details, dates and times of signatories, routing information, and a chronological log of each delivery.
“ePOD has improved the experience for all involved in our delivery process, allowing us to provide greater traceability, efficiency, and visibility for all of our materials deliveries,” said Martin Riley, Senior Vice President at Tarmac. “Our customers have been extremely positive about this new technology, as they are able to benefit from knowing exactly where their deliveries are and when they are due. We are the first in our industry to roll out successfully this type of system into our working practices. Already, over 98% of our deliveries are made using ePOD, helping us to manage the 3.5 million delivery tickets we handle every year.”
“Our site teams rely on getting the right materials at the right time,” said Jodi Brown, buyer at GGK Contracts Scotland. “Tarmac’s ePOD has taken the guesswork out of deliveries, helping us to plan and execute jobs more efficiently. For instance, there is no need to waste time on the phone to check when a load will arrive or to chase a missing receipt. The electronic record also means we can process deliveries in the central office a week earlier than we could with paper tickets.”
Read the article online at: https://www.worldcement.com/europe-cis/25042019/tarmac-introduces-epod-tracking-system/