LafargeHolcim has stated that the construction industry plays an important role in the world economy, with US$1.23 trillion spent in 2017 in the US alone. According to the company, construction will continue to experience growth in the coming years, and one key opportunity to maximise that growth is through digitalisation and the adoption of new technology.
“It is essential that innovation and the adoption of new technology is at the forefront of how we do business, to continue to progress and grow as an industry,” said Jamie M. Gentoso, CEO of US cement operations. “At LafargeHolcim, we challenge ourselves to think of new ways to drive efficiency, time savings, and ease of communication to make it as easy as possible for our customers.”
To that end, LafargeHolcim is transforming its customer experience with the launch of three key digital solutions: ConcreteDirect, DirectAccess, and the MaterialsThatPerform website. Each of these new platforms are part of an ongoing strategy to improve engagement, streamline interactions, optimise projects, and bring added convenience and ease to customers.
ConcreteDirect is a project coordination tool that helps customers save time, increase transparency with orders and deliveries, and increase crew utilisation. Through the app, customers can place, change, and confirm orders, as well as tracking delivery progress.
DirectAccess allows customers direct access to their accounts at all times, with the ability to manage all aspects of the billing process 24/7, including checking account balances and making payments online.
The MaterialsThatPerform website provides a comprehensive, centralised resource for product information, thought leadership, key projects, and easy access to various US locations.
Read the article online at: https://www.worldcement.com/the-americas/24052019/lafargeholcim-introduces-digital-tools/