Cemex is transforming its global building materials industry with the launch of Cemex Go, a first-of-its-kind, fully-digital customer integration platform.
Cemex Go combines Cemex’s industry leadership with cutting-edge digital innovation, and is a multi-device offering that provides a seamless experience for order placement, live-tracking of shipments, and managing invoices and payments for Cemex’s main products, including bagged and bulk cement, ready-mix concrete, aggregates, and multi-products. Cemex Go delivers the real-time, detailed information that customers need to get more done in less time, enabling them to have more control over their businesses.
Fernando A. Gonzalez, Chief Executive Officer of Cemex, said: “Today’s launch is the culmination of the first step of this strategic initiative and the hard work of many people throughout our organisation. It also is a testament to our customer-centric mindset and relentless focus on continuous innovation and improvement. Cemex Go creates an experience for our customers that is superior to anything that has been provided in the past and is the only platform of its kind currently offered in our industry.”
Mr. Gonzalez continued: “Cemex Go moves us closer to our customers by being faster, more transparent, and more efficient, which will enable greater productivity and open up new growth opportunities for our customers and for us. Cemex Go places the power to succeed in today’s fast-paced and dynamic market in the hands of our customers.”
Cemex Go launches as a fully digital suite of services that will help customers get more done in less time by simplifying and streamlining their interactions with Cemex, reducing customers’ administrative burden and giving them more time to focus on more strategic business matters. Through the platform, customers will be able to work anytime and anywhere using multiple devices. With Cemex Go, customers can review their history of transactions, track their shipments real-time via GPS, receive instant notifications of their order status, make adjustments to their orders, and have full visibility and transparency of all the information they need to better manage their business. In short, with Cemex Go, customers will be able to do in minutes what historically has taken them hours, all one click away.
In November 2017, Cemex Go will start to roll out in the United States and Mexico. The deployment in the rest of Cemex’s geographies will take place over the course of 2018, changing the way Cemex does business around the world.
Cemex is undertaking its digital transformation with the support of its long-time partners, IBM and NEORIS. Cemex is leveraging both companies’ expertise, innovation, and cutting-edge IT services to deliver game-changing solutions that provide a superior customer experience.
Read the article online at: https://www.worldcement.com/the-americas/07112017/cemex-launches-cemex-go/