CEMEX has announced that it has completed the deployment of its CEMEX Go platform worldwide, stating that it has set the foundation for a higher standard of customer service in the global building materials industry. The company is committed to developing innovative products and cutting-edge solutions proactively, to help fulfil its customers’ business needs. CEMEX Go supports the company’s focus on customer-centric innovation and improvement.
The system was rolled out in the US in 2017 and was quickly adopted. Currently almost 6000 of CEMEX’s US customers are using CEMEX Go, and the platform has a nationwide adoption rate of 36%. Each month, CEMEX Go has more than 12 000 active users in the US.
Globally, the platform is now available in 21 countries; 96% of the company’s total recurring customers are using CEMEX Go; 45% of the company’s total global sales are process through the platform; more than 500 000 payments are completed through the platform on a yearly basis; and 1.5 million deliveries are made using the platform on a yearly basis.
CEMEX Go is a digital solution that automates order-to-cash workflows, enabling the purchase of products, tracking of deliveries, and managing of orders in real time. The platform is transforming the role of the company’s salesforce, allowing it to dedicate more time to better serving customers.
The platform offers control of all aspects of the business relationship, allowing customers to be self-reliant and have control of their orders 24/7. It is a secure and trusted digital solution that makes lives easier, gives access to detailed information, and provides in-depth analytics and business insights. This allows for informed decisions and a streamlined experience.
“CEMEX Go has proven to be a game changer for our customers, allowing them to have better control of their businesses by providing them the information they need, anytime they need it,” said Ignacio Madridejos, President of CEMEX USA. “We are proud to be leading the way in digital technology in the building materials industry, innovating to provide a superior customer experience by creating a tool that has become essential for our customers.
“And the digital innovation is just beginning. CEMEX Go is constantly evolving. We are always listening to our customers to bring them features they want and need, enhancing our service while providing them with an omnichannel experience.”
Read the article online at: https://www.worldcement.com/the-americas/03062019/cemex-completes-deployment-of-cemex-go/
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