The technical support of HAVER & BOECKER went through restructuring in September 2015.
The new structure is intended to group the competencies and to increase the efficiencies of support services in order to meet the customer needs even faster and better. The newly founded department HAVER Service is based on four columns: Spare Parts, Commissioning, Support and Assistance.
- The Commissioning experts organise assemblies and commissioning of machine and plants as well as complex reconstruction and calibration. It is the target to increase the efficiency with commissioning and a future-orientated plan of actions.
- The Spare Parts sector contains the pro- and reactive selling of spare parts. For this purpose belongs the planned implementation of an E-Commerce solution as well.
- In the Assistance sector the HAVER experts are at the side of the customer for unplanned machine failures and acute technical difficulties. To this, they provide a free of charge 24/7 hotline and a remote service and organise, depending on requirements, current site service calls.
- Among Support are audits, maintenance, standard conversions, customer training and planned service appearances. Through these measures, the customer is able to increase his machine availability and raise his productivity.
Adapted from press release by Joseph Green
Read the article online at: https://www.worldcement.com/product-news/08102015/haver-boecker-restructure-734/