Flender GmbH, Bocholt and Wikov Industry a.s., Prague, have announced a comprehensive service cooperation for gear units from other manufacturers. Both companies are looking forward to a long-term and sustainable partnership. Plant operators will benefit from Flender and Wikov’s comprehensive service portfolio, which is now also available for gear units from other manufacturers. The key objective is to provide customers a one-stop-service, globally.
The companies have stated that plant availability is the key driver of economic success across many industries. Frequently, components from multiple manufacturers are deployed in a single application, which increases the complexity of maintenance for operators. The cooperation will enable customers to benefit from a one-stop-service.
By combining resources, customers will benefit from Flender’s service network with more than 50 repair centres globally. Short distances between a customer’s plant and a service centre are a cornerstone of the business model, which ensures flexible and fast execution, combined with Flender’s high quality. Wikov has extensive and long-lasting experience regarding spare parts for gear units from other manufacturers, and thus can provide high quality in a short time.
The cooperation offers a single service partner for all gear units, due to the combination of customer proximity, high quality, and the availability of spare parts, as well as the service experience of Flender and Wikov. In addition, both companies will continue to offer their service portfolio for their original products.
“Our global setup enables us to serve customers fast and according to their needs,” said Nevzat Oezcan, General Manager of Flender Customer Service. “This is key to further increasing our customers’ plant availability.”
“Our engineering know-how enables us to offer customers our comprehensive service portfolio for all gear units, irrespective of the manufacturer,” said Antonín Ružicka, Managing Director of Wikov.
Read the article online at: https://www.worldcement.com/europe-cis/27062019/flender-and-wikov-announce-service-cooperation/