Freightliner boosts operational efficiencies

This new £3.5 million deal, supplied by Briggs, will see the company replacing a number of its old machines. After a detailed tender process Briggs secured the contract for the new Hyster RS4531CH reachstackers, having demonstrated its ability to meet Freightliner’s service expectations as well as the low cost of operation of Hyster equipment.

“We’re a large, safety critical organisation with multiple sites across the country so we need an equipment and engineering services partner we can trust,” said Peter Thompson, Chief Terminals Engineer, at Freightliner. “Briggs was awarded this key contract because of its commitment to providing a safe and reliable solution in a challenging environment.”

As well as equipment reliability, a high standard of engineering services support is essential to ensure Freightliner’s reachstackers operate at peak performance. Under the terms of this new contract, Briggs will provide 24-hour service call-out cover six days a week plus a UK parts stockholding facility and, in most cases, same-day parts supply. To minimise disruption to Freightliner’s front line operations, engineers will schedule out of hours servicing and will work alongside a dedicated team of UK-based heavy truck technical support managers to help Freightliner achieve its business objectives.

Paul Giles, Ports & Terminals National Business Development Manager at Briggs, said: “Our relationship with Freightliner is based on our ability to deliver high quality machines plus comprehensive, round the clock engineering support backed by reliable management information that supports decision-making at the highest level.

“We have a dedicated team supporting the daily business needs of Freightliner in its drive for service excellence, while our expertise in ports and terminals means we understand customer needs within this fast moving, deadline-driven environment.”

Read the article online at: https://www.worldcement.com/europe-cis/03112016/freightliner-boosts-operational-efficiencies/