Caterpillar launches app

The app was the culmination of a targeted ‘voice-of-customer’ programme and is optimised for contractors needing to track critical machine operating data from the field. Customers have an easy way to monitor their fleet, request parts and service, and connect with their Cat dealer from the work site. Displayed on the mobile device, the exact location of all equipment is tracked, as well as the machine’s operating hours, health, and utilisation data. This allows companies to get the most from their equipment, through moving under-used assets to where they will be used the most.

The app also offers customisable push notifications, alerting users of the operating condition of the machine even if the app is not checked on a daily basis. Based on machine operating hours, upcoming planned service indicators are also sent to the user, meaning service can be scheduled for when it will least impact production. In addition, fault codes, for example engine alerts, provide warnings of critical service issues that must be addressed before a downtime event occurs. Users are able to establish different thresholds for when an event notification is sent.

The app is available in 35 different languages on a variety of operating systems.

“App development included 150 customers and dealers from around the world to learn what they considered most important from their telematics data,” said Fred Rio, Director of Digital and Technology for Caterpillar Construction Industries. “The vast majority of the feedback, regardless of brand, fell into three customer challenges: tracking machine hours and location, receiving equipment fault codes, and managing maintenance without being tied to the computer back at the office.”

Read the article online at: https://www.worldcement.com/the-americas/03122018/caterpillar-launches-app/