Guido Hesse has recently taken charge of Customer Support at the BUEMER Group headquarters in Beckum, Germany. As the new director, he is responsible for controlling and coordinating the global centre of competence and defines, together with his team, the technical and organisational principles of services and support for the BUEMER products.
"We see our task not only in preventing malfunctions and machine breakdowns, which would lead to long downtimes", says Hesse. "No matter what industry, our customers have to meet the ever increasing market demands and improve the capacity of the equipment, for example. And we take care of this." An industrial engineering graduate, Hesse's objective is to further advance the strategic development of his international team and ensure smooth communication between the different locations worldwide.
Before joining BUEMER Group in 2013, Mr. Hesse held various commercial management positions in the machine and plant engineering industry, with a strong focus on international business. Hesse took care of subsidiaries abroad and worked as commercial director in Mexico. He realised successful tunrnkey projects in large-scale plant engineering for the cement industry. Prior to his appointment as director of Customer Support, he was managing director of the Mexican group company.
Read the article online at: https://www.worldcement.com/europe-cis/06112017/new-head-of-customer-support-for-buemer-group/